Terms and Conditions
Holden Hill Music displays thousands of products for sale online daily and aims to offer competitive pricing, be fair in trading practices and satisfy all customers with our world class service and advice. We strive to create and maintain long term quality relationships with our clientele, both online and in store through maintaining a stock profile that has most common goods in stock at the time of your purchase or will be ordered and incoming for delivery in the near future.
All prices are in $AUD Australian Dollars. Holden Hill Music will intend to satisfy industry requirements for fairness in selling, and to equally weigh the needs of our customers against industry product retail values as recommended by our suppliers at the time of stocking. This includes using the RRP (recommended retail price) as an indicative tag price. This can change depending on sales, stock levels, availability and management discretion however more often than not Holden Hill Music stocks good at prices well below the supplier recommended retail.
Please note, Holden Hill Music may have not sold products at the RRP in the past and may not sell them for the RRP in the future. We will not unfairly market, advertise or intentionally mislead our customers and will give opportunity for equal or like products in the event of a product being out of stock, post payment and if as a customer of Holden Hill Music you are not completely satisfied, we will cheerfully refund your money.
We make every effort to have all stock displayed with the correct pricing at all times, some product pricing may occasionally be in error. Holden Hill Music reserves the right to refuse a cart payment and refund in full including bank charges where a price is found to be in error or out of date. Holden Hill Music does not promise nor guarantee the completeness or accuracy of information on the website and will not be responsible for any errors in prices, illustrations, pictures or descriptions. Pictures and images of any stock or products are for illustrative purposes only and actual product may differ from the picture shown. In the event a product does not have an image, the customer is responsible for contacting us to verify it is the exact product they are looking for or to source an image elsewhere which matches the product description. We do not refund or exchange for purchases made in error due to lack of image.
General Shipping Information
The sale of any or all goods is dependent upon the availability of stock. Certain products may not be available where existing stock is sold out and suppliers are unable to meet the demands/orders from Holden Hill Music. Delivery times vary and are subject to stock being available at time of purchase and/or the diligence of the nominated postal service. External factors can come in to play and know that Holden Hill Music works hard to have a 24 hour turnaround from a customers purchase/payment clearing to our staff sending the goods for shipping. Ultimately please allow 3-7 days for delivery. Charges may apply.
Holden Hill Music is pleased to offer Free Shipping for orders over $100, and under 20kg, to Brisbane, Gold Coast, Melbourne, Perth, Sydney, Canberra, Darwin, Adelaide capital cities and metropolitan areas. Any orders of excess weight or to rural areas where major postal carriers do not deliver may be subject to additional charges. If you are unsure please do not hesitate to contact us.
Our retail team is on hand to assist you in any way we can. If you require an order by a specific date or via express post, please do not hesitate to contact us in-store at (08) 8266 2699. Additional charges may apply for express shipping. We have a 24 hour turnaround for IN STOCK items ordered through our website. We will have it at the post office and shipped within 24 hours of you ordering (except for orders completed on weekends as post office is closed).
The majority of our online orders are shipped by Australia Post, as they are a third party mail carrier we are not to be held responsible for delays in shipping once the order is out of our hands and with them. This includes delays during peak delivery times.
We do not currently accept any international orders as we do not ship overseas.
Any stock or products listed as ‘limited’ or carrying any other information about the availability and/or condition may not be able to be obtained again. This includes 'one of a kind' and 'collectors' stock items. In these cases, Holden Hill Music will work hard to provide our customers with an obligation free alternative. Should such an alternative fail to exist or be found or not provide a satisfactory outcome, Holden Hill Music will refund your purchase immediately in full. Specifications pertaining to stock and product are subject to change and are provided at the discretion of the manufacturer. While we shall make every possible attempt to accurately portray all stock, some variations may occur.
Purchasing Obligationsp>Upon completing payment for goods and issuing a receipt, Holden Hill Music reserves the right to verify the purchaser as the rightful owner of the credit card on which payment has been made prior to dispatching the goods. Verification assists in protecting the rightful card owner from having stolen card or card information used in a fraudulent manner.
Holden Hill Music does not warrant that all of our products will be in stock all of the time. Everything on our website and in store including descriptions, images, product logos, availability and pricing are subject to change at any time without notice. It is customer responsibility to ensure and double check that any purchase decisions are based on CURRENT information by either calling us in store or emailing us through our online contact form. Please check details such as colour options with your salesperson before proceeding with final purchase.
Holden Hill Music will refund, exchange or return items which fall within our requirements as listed in our Returns Policy.