- A product may be returned subject to the following:
- The product is faulty.
- The product is not the product ordered.
- The product does not perform to the Manufacturer’s specifications.
Conditions of Return
Items must be returned within 7 days (freight allowing) The original sales docket or tax invoice must accompany the return Items must be returned in original packaging.
- Returns with opened packaging will only be accepted:
- if the goods are faulty.
- If any items that Holden Hill Music despatch are damaged in transit.
- Items must have no marks or scratches.
- Any costs incurred in returning items to Holden Hill Music are the responsibility of the purchaser.
- Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items.
- Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.